Product Recalls
At lunazchef.shop, the safety and satisfaction of our customers is our top priority. In the unlikely event of a product recall, we want to ensure that our customers are informed and that the recall process is as seamless as possible.
If a recall is issued for a product that you have purchased from our store, we will take the following steps:
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We will immediately notify you of the recall via WhatsApp at the number provided during the purchase.
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The recall notice will include information on the affected product(s), the reason for the recall, and instructions on how to return the affected product(s) for a full refund or replacement.
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We will provide you with a return shipping label and instructions on how to return the affected product(s).
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Please return the affected product(s) in accordance with the instructions provided. Once we receive the returned product(s), we will process your refund or replacement as soon as possible.
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If you have any questions or concerns about the recall, please WhatsApp us at 570-973-5713. Our customer service team is available to assist you.
We apologize for any inconvenience this may cause and thank you for your cooperation in ensuring the safety of our products. Your satisfaction is our top priority and we will do everything we can to make this process as smooth as possible.
Thank you for choosing lunazchef.shop for your shopping needs. We appreciate your business and look forward to serving you again in the future.